Frequently Asked Questions
Everything you need to know about Ketone-IQ® apparel and accessories.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I care for my Ketone-IQ® performance gear?
To maintain the integrity of our technical fabrics, we recommend machine washing cold with like colors and tumble drying on low. Avoid using bleach or fabric softeners.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and duties are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also track your status by logging into your account on our website.